Your garage door keypad is a small yet robust and convenient device in your home security system. But when it abruptly stops working, it can be frustrating — and leave you locked out. One of the most frequently asked questions we receive at York Garage Door Guys is: “Is it the battery or the wiring?”
In this post, we’ll help you troubleshoot your garage door keypad and determine if it’s an easy fix or if it needs to be repaired.
The Battery Might Be the Culprit (And It Often Is): Before you delve into the complexities of wires and circuit boards, consider the most straightforward solution: the battery.
Signs It’s a Battery Issue:
- The lock will not do anything at all (no lights or sound)
- It worked yesterday but not today
- The battery hasn’t been replaced in a year or more
What to Do:
Pop open the keypad, swap out the batteries for fresh ones (usually a 9-volt or AA), and see if that solves the problem. Many keypads have a flashing light or a beep when you press a button — if it’s started working again, that was likely your problem with the battery.
Wiring Problems: More Serious, But Still Fixable: If swapping out the battery doesn’t work, there could be an issue with the internal wiring or electrical connections.
Signs It’s a Wiring Issue:
- The keypad lights up, but the door doesn’t work
- You have to press hard; other than that, it works fine
- There is an intermittent or deteriorating fault when the weather is poor
Possible Causes:
- Wire connections in the keypad that are not tight or have become loose.
- Rust from liquid or humid conditions or water and the sun
- Circuit Board or Keypad Interface Damage
Generally speaking, a professional can diagnose the issue and resolve it. Here at York Garage Door Guys, we can assess the voltage and wiring connections to determine if your keypad is operational or if it needs to be replaced.
Programming Problems Can Mimic Hardware Issues: Sometimes, it’s not your keypad that’s broken; it’s just not programmed.
Watch for:
- The pad lights up but doesn’t open the garage
- Your code was working fine, but now it’s not.
- A new remote has been recently programmed into the system.
What to Try:
Search for a “Learn” button on your garage door opener apparatus (typically found in the garage, in the ceiling). Refer to your opener’s manual for instructions on programming your keypad. If that clears things up, the issue wasn’t with the battery or wiring but rather a communication snafu.
Other Possible Issues
- Dead opener logic board: Your keypad might be the good guy, but something’s screwy with the garage opener.
- Wireless interference: Occasionally, other wireless devices can interfere with Wi-Fi signals.
- Worn keypad: If your keypad is more than 10 years old, the rubber or circuit pad may be worn out.
Need Professional Help? Contact the York Garage Door Guys
If you’ve gone through these basic troubleshooting steps and your keypad still isn’t working, it’s time to call the professionals. We’ve got you covered when it comes to sorting out keypad problems — whether it’s a dead battery, broken wires, or more serious issues.
We provide quick and affordable Keypad Repairs in and around the York Region. Don’t let a minor issue get the better of you and prevent you from accessing your garage; fix the springs correctly the first time.
